MSW Consultants was diligent in representing the County to ensure funds would be available for the next ten years to sustain County initiated integrated waste management programs. I highly recommend MSW Consultants...as the were very conscious of our needs and I trust they would be for any client.
- Duane Dellecker, Director, Carbon County Dept. of Solid Waste
As a result of MSW Consultants' professional expertise and their ability to deal effectively with the general public and elected officials, Liberty County's solid waste financial performance has gone from an annual deficit of over $600,000 to a net annual surplus, placing the County on firm footing to plan and implement future program improvements to better serve our customers.
- David C. Sapp, Director, Liberty County (Georgia) Solid Waste Authority
In a time of financial shortfalls and increasingly limited local disposal capacity, [MSW Consultants principal] John Culbertson provided us with an excellent overview of long term waste disposal options and performed the detailed analysis needed to create a system benefit charge that will place Frederick County's solid waste system on firm financial footing. Equally important, John helped us present the results of the analysis to the County Commissioners in a clear and concise manner.
- Robin Davidov, Executive Director, Northeast Maryland Waste Disposal Authority
If you haven't had your waste sort yet let me assure you it is painless. Susan and Cynthia were here this morning, set up and quickly sorted the waste, tore down, cleaned up and were out in less than 90 minutes. All I had to do was open the door and let them in. I am looking forward to seeing the results!
- Jenny Kedward, Environmental Specialist - Dakota County
I want to thank you again for the excellent work you and your team provided on behalf of the Department in undertaking the Iowa Statewide Waste Characterization Study...I have received positive comments from Iowa's solid waste management community and the participating landfills and transfer stations in particular.
- Tom Anderson, Executive Officer II, Iowa Department of Natural Resources, Land Quality Bureau
With his extensive waste management industry expertise, [MSW Consultants President] Walt Davenport developed a methodology and implemented a system that has enabled us to equitably provide waste management and recycling access to tenants with an equitable charge-back structure across our twelve-mall portfolio. Walt clearly possesses the operational and financial know-how to solve out-of-the-ordinary waste management needs such as ours.
- Deb Tageson, Manager Retail Operations Manager, King of Prussia Mall (PA)
MSW's staff were professional, responsive, and thorough in their efforts. Their ability to communicate effectively with all levels of the City government, including city management, public works management, legal counsel, union representatives, and operations staff, greatly enhanced the acceptance of their work. I would work with MSW Consultants again in the future, and highly recommend them to any local government needing to improve operations or cut unnecessary costs.
- Brian Morgan, Esq., Former Corporation Counsel, City of Poughkeepsie
The City of Grand Rapids has developed one of the most sophisticated collection systems within the local government sector. The City offers a multi-dimensional Pay-As-You-Throw (PAYT) rate structure that allows residents not only to choose what size refuse cart they need but also what frequency they wish to set out. The City has invested in an onboard event tracking system that includes dash-mounted driver data entry, and a robust Customer Relationship Management (CRM) system that provides real-time progress monitoring, direct billing based on cart lifts, and integration with the City's 311 information system. MSW Consultants assisted the City with a combined collection system operational analysis and cost-of-service study to identify both minor and major changes to various elements of the current service delivery and to quantitatively compare the customer service impact, cost, and environmental impacts of these alternatives. MSW Consultants applied its proprietary municipal collection analytical tools to capture critical dynamics of the current system and validate direct and indirect cost allocations. The goal of the project was to work collaboratively with staff to identify a slate of viable alternatives for testing with the residential customer base, and an accompanying rate configuration and rate path for approval by the Council.